Return & Refund Policy – Massage Paper B2B Supplier

Effective Date: 2025-09-13
Company Name: Royals Media
Organization Number: SE870128-XXXX01
Email: contact@massagepaper.com
Phone: +46 72 033 78 47
Address: Lund, Sweden

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Returns for Business Customers

At Royals Media, we supply massage paper rolls for professional salons and businesses. As we sell only B2B, consumer rights (such as the EU 14-day withdrawal right) do not apply. Instead, the following return conditions are valid:
• Returns are accepted only after prior approval.
• Products must be unused, unopened, and in original resellable condition.
• Return requests must be made within 7 days of delivery.

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Return Process with Fraktjakt

We manage shipping and returns via Fraktjakt logistics to ensure secure and trackable deliveries.
1. Contact us at contact@massagepaper.com with your order number and reason for return.
2. If approved, we will provide return shipping instructions via Fraktjakt.
3. The buyer is responsible for return shipping costs unless the return is due to damage or incorrect delivery.

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Refunds for B2B Orders
• Refunds are processed only after we have received and inspected the returned products.
• Refunds are issued to the original payment method within 14 business days.
• A 20% restocking fee is applied on all returns not caused by damage or delivery errors.

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Damaged or Incorrect Deliveries

If your delivery arrives damaged or contains incorrect items:
• Notify us within 48 hours of delivery.
• Include photos of the damaged product and packaging.
• If approved, we will send a replacement or issue a full refund.
• In these cases, return shipping costs are fully covered by Royals Media.

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Shipping Responsibility
• Buyers must ensure that products are securely packaged when returned.
• Returns should be shipped via Fraktjakt tracking services.
• We are not responsible for lost or delayed returns when shipped through other carriers.

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Non-Returnable Products

To maintain hygiene and product safety, certain items cannot be returned:
• Opened massage paper rolls
• Customized or special-order products

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Summary

At Royals Media, we aim to provide a fair and transparent return process for our business customers. With clear policies, 20% restocking fee protection, and reliable Fraktjakt shipping, we ensure professional handling of all returns and refunds.

For questions, please contact us at contact@massagepaper.com.